FREQUENTLY ASKED QUESTIONS
ESTIMATED WAIT TIME
We build most everything to your order in the order that they arrive.
BASIC LEATHER CARE
We recommend LEATHER/HIDE FOOD like Plush Hide Food. A waxed based leather conditioner that is neutral in colour.
DUBBIN - a wax product used to soften, condition and waterproof leather and other materials. The orange coloured dubbin will darken the full-grain leather slightly.
If you like the dull, faded look do not use treatment on your vellies. In general treatment will darken the vellies a bit because you are adding moisture to the leather.
TERMS FOR ORDERING
If for any reason you are NOT satisfied with the QUALITY of the product we are delivering, we will REPLACE your product if it is not a personalized item. The product will need to be in its original condition.
Please note that you are responsible for providing the correct information regarding the product you buy. Whether it is the correct leather belt measurement, or vellie size and colour. You are responsible for any additional shipping that occurs due to incorrectly placed orders. We will gladly exchange if a different size is required.
Please note we do not do any REFUNDS!
For questions about courier, sizing, leather types, and turnaround times, please check the FAQ. Otherwise, if you have a question about your order, we can be reached by email at email@example.com (quickest response time goes to email submissions) or by phone/text at +27733192218 during business hours weekdays 9-5.
Thanks for buying independent and hand made.
ABOUT THE MAKE & MATERIAL
By purchasing handmade goods from van Heerden leather, you understand the nature of handmade goods as containing slight variations due to the maker being human. As they say, it is the subtle imperfections of handmade that makes it perfect.
By purchasing our leather goods you are also stating that you understand that leather is an organic material, and therefore can show scars or other marks of the animal's life. These marks and variations are what make leather a beautiful medium as every mark tells a story and gives your leather good a unique identifying mark.As craftsman, it is our desire to have our work speak for itself. That being said we spend the time required searching and hand selecting all our leather skins and hardware ourselves.