FREQUENTLY ASKED QUESTIONS
 

01. WHEN WILL I RECEIVE MY ORDER?

We generally operate on a first come first serve basis. As your order rolls in, it is placed on a list. As to when we begin processing your order and get it shipped, is based on how many orders we have received in the same time frame and prior. 

We can only give estimates as to when you may receive your order.Please note that vellie production only starts once payment is received!

02. HOW DOES SHIPPING WORK?

1. Door to door, We can courier straight to your home or office anywhere in South Africa with The Courier Guy (2-4days) R110.00.
2. PostNet, We can send your product to any Postnet branch anywhere in South Africa (2-4days) R100.00 (This option is recommended for those who reside on a farm/small holding).
    

03. WHAT HAPPENS IF MY VELLIES DON'T FIT?

We work with standard UK sizes, we suggest that you go for the size you always wear, however our vellies are made with 100% full grain leather and leather being a natural material does stretch to fit, we cannot guarantee the fit because foot shapes are all different. If you need a different size, we will gladly exchange the vellies for you within 2 weeks after receiving your shoes, shoes needs to be in its original condition and packaging (to be sold again), if the shoe is worn or damaged we will not e able to exchange it. Courier cost will be for your account (paid by you).

04. HOW DO I KNOW MY SIZE?

We work with standard UK sizes. Take your standard UK size and order accordingly. We do NOT work in half sizes.

Our men's style vellies can be unisex, for the ladies we suggest you go one size down as the vellie sizes are made based on mens sizes, however this still depends on your foot shape, if you (ladies) have a broader foot it might be best to stick with the size you normally wear. We do however have a ladies vellies range the we can recommend for you.
 

05. HOW TO WALK IN MY VELLIES

It is normal if your feet hurt a little at first. We use 100% full-grain leather the leather needs time to shape to your foot, full grain, chrome tanned leather is soft and will take the form of you foot in no time. It usually only takes a few walking days (+/-2 days) to walk-in your vellies.

ESTIMATED WAIT TIME

2-4 Weeks...  

We build most everything to your order in the order that they arrive.

BASIC LEATHER CARE

We recommend LEATHER/HIDE FOOD like Plush Hide Food. A waxed based leather conditioner that is neutral in colour.

DUBBIN - a wax product used to soften, condition and waterproof leather and other materials. The orange coloured dubbin will darken the full-grain leather slightly. 

If you like the dull, faded look do not use treatment on your vellies. In general treatment will darken the vellies a bit because you are adding moisture to the leather.
 

TERMS FOR ORDERING

If for any reason you are NOT satisfied with the QUALITY of the product we are delivering, we will REPLACE your product if it is not a personalized item. The product will need to be in its original condition. 

Please note that you are responsible for providing the correct information regarding the product you buy. Whether it is the correct leather belt measurement, or vellie size and colour. You are responsible for any additional shipping that occurs due to incorrectly placed orders. We will gladly exchange if a different size is required. 

Please note we do not do any REFUNDS!

For questions about courier, sizing, leather types, and turnaround times, please check the FAQ. Otherwise, if you have a question about your order, we can be reached by email at info@vanheerdenleer.com (quickest response time goes to email submissions) or by phone/text at +27733192218 during business hours weekdays 9-5.

Thanks for buying independent and hand made.
 

ABOUT THE MAKE & MATERIAL

By purchasing handmade goods from van Heerden leather, you understand the nature of handmade goods as containing slight variations due to the maker being human. As they say, it is the subtle imperfections of handmade that makes it perfect.

By purchasing our leather goods you are also stating that you understand that leather is an organic material, and therefore can show scars or other marks of the animal's life. These marks and variations are what make leather a beautiful medium as every mark tells a story and gives your leather good a unique identifying mark.As craftsman, it is our desire to have our work speak for itself. That being said we spend the time required searching and hand selecting all our leather skins and hardware ourselves.